At Hippie Kolibrie we pride ourselves on having the most competitive prices online for all of our products and we believe that shipping prices should be equally competitive. Please carefully read the shipping information below so you have a clear understanding of our shipping policies and delivery times. For more information please continue to read below.

Shipping costs are determined by your order total.  We do not structure our shipping charges to make a profit. We also do not load our shipping and handling overhead into our prices. We think it's a disadvantage to our customers who order multiple items. Instead, we add a flat handling charge to each order. We then add the UPS calculated shipping charge to your destination. The handling charge and shipping charge are combined under "Shipping" on your order.

Hippie Kolibrie, Inc. unconditionally guarantees any of its products as being manufactured without any workmanship defects. We know that you will love what you ordered but in the event that you are not completely satisfied with your purchase you must notify Hippie Kolibrie by E-mail within 5 business days of receiving the order, at returns@hippiekolibrie.com

Hippie Kolibrie must authorize any product return (prior to the product being returned to us), by issuing a Return Authorization Number (RAN) and return address information. The product that has been authorized for return (RAN issued), must be received within 5 business days from the date the RAN was issued together with Proof of Purchase (a copy of the invoice or sales receipt showing the date of purchase).

If these requirements are not met, the product(s) will not be accepted and the RAN will be deemed null and void. You are responsible for the return shipping charges (except in the case of a defective item or a fulfillment error on our part). All returns will be charged a 10% restocking fee.

If you request an exchange: Your exchange must be of the same amount or greater. We will process your new order for the exchanged item(s) within 2-4 business days of receiving your return. We will ship you the replacement item with no additional shipping charge. When the replacement item has shipped, you will be emailed a confirmation with an updated tracking number and your customer account status will be updated. All replacement items will be shipped through USPS.

If you request a refund: When the returned item is received, the value of your returned item, minus 10% restocking fee (not including shipping charges), will be credited back within 10 working days. The credit will be issued to the method of payment used for the original order. You will be notified by email and your customer account status will be updated when your refund has been issued.

NOTE: If you purchased sale merchandise, the unused item(s) may be returned for an exchange or merchandise credit only.

• Items that have been laundered, dirtied, altered or worn cannot be accepted for a refund or exchange. If you attempt to return an altered item, we will send the item back to you as it is without a refund or replacement. ALL ITEMS MUST BE IN MINT CONDITION!
  
• All returned items must have the original packaging and have all original tags attached same as it was shipped.
  
• A return will not be authorized and a refund will not be issued for a product that has been damaged in transit due to package mishandling by the shipping carrier. You will have to contact the carrier and try to resolve the issue directly with them. We encourage you to use a carrier that provides insurance and/or tracking services as Hippie Kolibrie is not responsible for lost return shipments.
• All sales are final on discontinued items and custom sized orders.